Did you know that you can take an airline company to court if it fails to make restitution for things like lost luggage and bumping you off a flight? The Department of Transportation Aviation Consumer Protection Division has posted an information telling consumers their rights, and has updated it's pamphlet called "Tell it to the Judge" on how to file a complaint in small claims court. You might even win a settlement!

http://airconsumer.ost.dot.gov/pubs.htm